Customer Service Representative

4 days ago


Massapequa Park, New York, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn and master all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices with expertise and teach others
  • Maintain a clean, organized, and safe working environment
Requirements
  • High school diploma or equivalent required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Ability to pass the NYS Notary Exam
  • 3 years retail experience
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including paid time off, monetary and time bonuses, and recognition for outstanding performance.



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