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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Front Desk Customer Service Representative to join our team at Goldfish Swim School. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and maintaining a positive image for our company.
Key Responsibilities:
- Answer telephones, respond to inquiries, and take messages in a professional manner.
- Process student registrations using effective sales/customer service techniques.
- Schedule and manage birthday/pool parties, supervise party staff, and ensure a smooth and enjoyable experience for our customers.
- Resolve customer concerns/complaints using a professional approach and provide solutions to meet their needs.
- Assist clients with purchases of merchandise and vending, and maintain a clean and organized front desk area.
- Monitor snack shack area, provide guidance to snack shack staff, and ensure compliance with safety rules and regulations.
- Check voicemail and email correspondence, respond in a timely manner, and update informational displays with accurate and timely promotions and literature.
- Provide occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Maintain accurate records, prepare student lesson schedules, and enforce safety rules and regulations to prevent accidents.
Requirements:
- High school diploma or GED required; some college preferred.
- Two years of previous customer service and/or administrative office experience required.
- Intermediate level computer skills required, including proficiency in Word, Excel, and other software systems.
- CPR, First Aid, and AED certification required.
Compensation: $18.00 per hour
About Goldfish Swim School:
At Goldfish Swim School, we are passionate about changing lives by teaching children to swim. Our core values of compassion, trust, integrity, and celebration drive everything we do. We believe in nurturing a culture that provides WOW customer service and goes above and beyond to create a GOLDEN experience for our customers.
