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Guest Service Representative, Part Time

1 month ago

KailuaKona, Hawaii, United States Courtyard Marriott King Kamehameha's Kona Beach Hotel Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at the King Kamehameha Kona Beach Resort Courtyard by Marriott. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Manage guest registration, including check-in and check-out processes, room key issuance, and informing guests about hotel features and amenities.
  • Anticipate and respond to guest needs, providing solutions quickly and confidently.
  • Communicate effectively with guests and fellow team members, maintaining a friendly and courteous demeanor at all times.
  • Be knowledgeable about daily hotel operations, including events, procedures, and promotions.
Requirements
  • Proficient in Microsoft applications and front office experience preferred.
  • Ability to speak multiple languages a plus.
  • High school graduate desirable.
  • Must be able to communicate in English with guests, management, and team members.
What We Offer
  • Competitive pay and benefits package.
  • Employee Explore Travel Program, offering hotel room discounts and travel opportunities.
  • Free hot meal each shift worked, prepared by our Culinary Ohana.
  • Free employee parking and dry cleaning allowance.
  • Learning and development opportunities through Marriott Global Source and Pacifica Hotels University.