Operations Program Manager Specialist

4 days ago

San Diego, California, United States Apple Full time
Job Title: Operations Program Manager Specialist

At Apple, we're looking for a highly skilled Operations Program Manager Specialist to join our Program Management and Infrastructure Team. As a key member of our team, you will be responsible for supporting internal business operations and learning & development across the Hardware Technologies organization.

Key Responsibilities:
  • Manage and drive Operational monthly activities: coordinate with Business Analyst and software development team to own an internal tool to collect data.
  • Build and maintain dynamic dashboards: run reports on data, build data visualizations to better communicate, and collaborate with partners and provide updates to leadership.
  • Own first-line customer Support of email and slack channels to help triage issues, answer first-order questions, and work with leaders and execs for custom requests.
  • Drive operational efficiency initiatives and process improvements: work multifunctionally to scope a new tool/process request, gather team members, establish and implement process, follow up, identify improvements, drive effort to completion.
  • Coordinate budget by reconciling approved expenses as well as classifying and augmenting with meta data.
  • Support conference request approval process by working with collaborators to maintain and improve conference approval process.
Requirements:
  • Bachelor's degree and/or 5+ years of related professional experience.
  • Experience in Customer Service, Administration, or Project/Program management.
  • Experience working with Excel or Numbers for data processing.
  • Experience with creating Data Visualizations such as Tableau, ThoughtSpot.
  • Experience with Process Flow/Tracking such as Jira.
Preferred Qualifications:
  • Experience with financial reporting or reviewing/process expense reports.
  • Clear written and communication skills - professionally synthesize communication effectively across executive and cross-functional teams.
  • Strong analytical, data-driven mindset with creativity in data visualization.
  • Excellent organizational skills with acute attention to detail and the ability to handle multiple tasks in a fast-paced environment.
  • Process-optimization mindset with a focus on continuous improvement.
What We Offer:

At Apple, we offer a comprehensive compensation package, including base pay, discretionary bonuses, and commission payments. We also provide a range of benefits, including comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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