Automotive Digital Sales and Customer Experience Specialist

1 week ago

Sterling, Virginia, United States Easterns Automotive Group Full time
Job Title: Digital Sales and Customer Experience Specialist

Company: Easterns Automotive Group

Location: Sterling, VA

Easterns Automotive Group is actively seeking a tech-savvy and dedicated Digital Sales and Customer Experience Specialist. As a leading multi-location certified pre-owned automotive retailer, we are committed to unparalleled customer experiences, both digitally and in-store. Our aim is to be the go-to destination for automotive purchases in the DC and Baltimore metro areas.

Benefits:

When you join Easterns Automotive Group, you are not merely an employee but a valued member of a family that prizes your professional growth and well-being. Our extensive benefits package includes:


  • Health & Dental Insurance: Ensuring the well-being of you and your family.
  • Vision Insurance: Taking care of your eye health.
  • Life & Disability Insurance: Providing financial security for you and your loved ones.
  • Health Savings Account: Additional flexibility for your health care needs.
  • 401(k) Matching: Contributing to secure your financial future.
  • Paid Time Off & Parental Leave: Because we know life happens.
  • Flexible Schedule: Balancing your work and personal life.
  • Paid Training & Tuition Reimbursement: Invest in your continuous personal and professional development.
  • Employee Discounts: Enjoy exclusive discounts on vehicles and services as our token of appreciation.


Responsibilities:

As a Digital Sales and Customer Experience Specialist, you will:


  • Consultative Digital Selling: Serve as a trusted advisor, providing specialized information about our range of vehicles through digital channels.
  • Customer Relationship Building: Use your digital communication skills to convert online interactions into lasting customer relationships.
  • Digital Troubleshooting: Proactively solve any challenges customers face in the online purchasing process.
  • Follow-Ups & Problem-Solving: Schedule regular digital interactions with customers while resolving issues effectively to uplift the customer experience.
  • Team Collaboration: Collaborate with internal teams to achieve sales goals and maintain a positive, customer-focused digital atmosphere.


Qualifications:

Our ideal candidate will:


  • Be Digitally Savvy: Comfortable and efficient in utilizing CRM tools and other digital platforms.
  • Be Empathetic: Exceptional skills in listening to and understanding customer needs.
  • Show Adaptability: Able to adapt quickly in a fast-paced, ever-changing digital sales environment.
  • Demonstrate Ethical Practices: Uphold high standards of honesty and transparency.
  • Be Highly Organized: Possess strong organizational skills to manage multiple tasks efficiently.
  • Have a Passion for Cars: An enthusiasm for vehicles and a willingness to continually learn about our products.
  • Fluency in English: Additional language skills, particularly in Spanish, are a significant plus.
  • Educational Credentials: A Bachelor's degree is an advantage.


Work Schedule:


  • This is a full-time position.
  • An 8-hour shift is required.
  • Availability to work on weekends is required.


Compensation:


  • The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.


If you are driven by the ambition to transform the digital car-buying experience into something extraordinary, we welcome you to join Easterns Automotive Group. We are excited to integrate your unique perspective and energy into our dedicated team.

Work Schedule:


  • This is a full-time position.
  • An 8-hour shift is required.
  • Availability to work on weekends is required.


Compensation:


  • The pay structure will be a Base Salary + Commission, with an earning potential of $44,000 - $88,000 per year.


Additional Information:

If you are interested in this opportunity, please submit your application. We look forward to reviewing your qualifications and discussing this position further.

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