Project Coordinator, Customer Experience Specialist

1 month ago


Tracy, California, United States RH Full time
About RH

At RH, we're passionate about creating exceptional customer experiences. Our brand attracts top talent, and we're committed to scaling and rendering their work more valuable across our integrated platform.

Job Summary

We're seeking a highly motivated Project Coordinator to support the planning and implementation of processes that inspire and drive business optimization. This role will collaborate with internal teams and third-party vendors to identify, recommend, and implement process improvements, ensuring efficient and cost-effective operations in our Customer Delight Centers.

Key Responsibilities
  • Live RH's Vision, Values, and Beliefs
  • Promote and support efficient operations in our Customer Delight Centers
  • Provide exceptional service to our Delight associates to support their operational needs
  • Collaborate with internal teams and third-party vendors to identify and implement process improvements
  • Maintain a budget and handle invoices from multiple vendors
Requirements
  • Minimum + years of experience in a customer service field
  • Ability to work independently and prioritize multiple objectives in a rapidly changing environment
  • Strong oral, written, presentation, and interpersonal communication skills
  • Analytical and problem-solving skills, with an emphasis on process improvement
  • Organizational and time management skills with the ability to manage deadlines
  • Creative problem-solving and innovative approaches to Gallery needs
  • Passion for improving business operations
  • Experience with MS Office Suite, Google Forms/Docs
  • Computer skills - proficient in Mac
  • Strong Excel skills

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