Customer Service Representative

4 weeks ago


Austin, Texas, United States The UPS Store Full time
Job Description

At The UPS Store, we are seeking a highly skilled and customer-focused individual to join our team as a Retail Associate. As a key member of our team, you will be responsible for delivering exceptional service to all customers, providing accurate information, and growing into an expert in services, products, and value options.

Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Qualifications:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, dependable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 15-30 hours a week

Benefits:

  • Flexible Work Hours
  • Paid Time Off (PTO)
  • Holidays
  • Formal On-the-Job Training Program

Schedule:

  • We have shorter retail hours 8AM to 7PM M-F
  • We are looking for a team that can cover opening or closing and hours can vary


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