Customer Service Representative

1 week ago


Austin, Texas, United States Aspen Kralich - State Farm Agent Full time
Job DescriptionAre you looking to make a positive impact in the lives of others?

As a Customer Service Representative on our team, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
What We Offer
  • A Simple IRA
  • Health Benefits
  • Salary & Commission/Bonus
  • Valuable Work Experience
  • Growth Potential & Opportunity for Advancement within our Agency


Our compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts.

By joining our team, you will acquire licensing for Property & Casualty and Life & Health Insurance, and develop a mastery in sales and customer service to support your personal and professional goals. Achieving licensing in insurance is a great way to build your resume and advance your skill set, and we use intentional goal setting and team building to establish successful habits for both your career and life.

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