Color Operations Specialist

1 week ago


Syracuse, New York, United States Sherwin-Williams Full time
Job Summary

This role is responsible for ensuring the optimal performance of Sherwin-Williams' color equipment and proprietary software in the US and Canada. The successful candidate will provide exceptional service to customers, troubleshoot issues, and maintain accurate records.

Key Responsibilities
  • Provide service on color equipment and train store personnel on proper operation and maintenance.
  • Diagnose machine and color problems over the phone and schedule yearly preventive maintenance visits.
  • Document accurate expense records of service trips and manage just-in-time inventory of parts for the automatic dispenser.
  • Schedule weekend service, vacations, travel, emergency repairs, and preventive maintenance trips for service personnel.
  • Continuously train and understand updates on machines and printed circuit boards.
  • Learn proper usage of SW computers and phones for service calls and have a working knowledge of computer operating systems MS-DOS/Linux and Windows XP.
  • Suggest changes to increase productivity.
Requirements
  • Minimum high school diploma or equivalent.
  • Two years in mechanical repair.
  • Ability to work with different computer operating systems, including Windows XP.
  • One year customer service experience.
  • Good oral and written communication skills.
  • Must be able to lift 50 pounds.
Physical Requirements
  • Must be able to sit, stand, hear, and see on a constant basis.
  • Must be able to walk, write, and type on a frequent basis.
  • Must be able to lift and carry up to 50 pounds.
  • Must be able to climb and descend stairs.
  • Must be able to bend, carry, reach, push, and pull on an occasional basis.
  • Must be able to communicate verbally and in writing.
Travel Requirements

50% or more

Sherwin-Williams is an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.


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