Customer Service Ambassador

4 days ago


Abington, Massachusetts, United States SchureMed Full time
About SchureMed

SchureMed is a leading provider of innovative medical solutions, dedicated to delivering exceptional patient care and satisfaction.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide clear and concise communication to customers, ensuring their understanding and satisfaction
  • Work closely with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and features to provide accurate and informed support
  • Collaborate with colleagues to share best practices and improve customer service processes
Requirements
  • Excellent communication and interpersonal skills
  • Ability to think critically and problem-solve in a fast-paced environment
  • Strong customer service skills, with a focus on empathy and understanding
  • Ability to work independently and as part of a team
  • Basic computer skills and familiarity with customer relationship management software
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance


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