Desktop Support Specialist

3 weeks ago


Bloomington, United States SysMind Tech Full time

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at SysMind Tech. As a key member of our IT department, you will be responsible for providing top-notch support services to our end-users, ensuring their technical needs are met efficiently and effectively.

Key Responsibilities:

  • Build, configure, and troubleshoot PC and laptop hardware components, including installing and troubleshooting applications and peripherals.
  • Support meeting room environments and video conferencing systems.
  • Provide assistance with mobile devices, such as iPads, iPhones, and Android devices.
  • Perform end-user data backup and restoration as needed.
  • Offer smart hands support for data center equipment, including replacing defective components and performing daily tape changes.
  • Utilize a call logging system to track and manage support requests.
  • Develop a working knowledge of Windows 7/10 and related hardware platforms, as well as experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM is a plus.
  • Excellent communication skills are mandatory, with the ability to communicate effectively in English and local languages.


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