Billing Support Specialist
1 month ago
We are seeking a highly skilled Billing Support Specialist to join our team at ResMed. As a key member of our customer support team, you will be responsible for providing world-class support to our customers, resolving complex billing and accounts receivable issues, and ensuring a seamless customer experience.
Responsibilities- Provide exceptional customer support via phone, email, and chat, resolving billing and accounts receivable-related issues in a timely and efficient manner.
- Diagnose and resolve complex customer billing and accounts receivable problems, utilizing your expertise and knowledge of the home health and hospice industry.
- Collaborate with internal teams to resolve customer issues, ensuring a high level of customer satisfaction.
- Stay up-to-date with current technology and product offerings, ensuring you are equipped to provide the best possible support to our customers.
- Bachelor's degree in finance, business, healthcare technology, or a relevant field (strongly preferred).
- Home health or hospice billing and accounts receivable experience is required.
- Strong desktop and internet skills, with the ability to learn and adapt to new software and systems.
- Excellent interpersonal, communication, and customer service skills, with a proven ability to resolve challenging issues in a timely manner.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including medical, vision, dental, life, AD&D, short-term and long-term disability insurance.
- 15 days Paid Time Off (PTO) in the first year, plus 11 paid holidays and 3 floating days.
- Opportunities for professional growth and development, with a focus on innovation and collaboration.
ResMed is a leading medical technology company that provides innovative solutions for sleep and respiratory disorders. We are committed to improving the lives of our customers and patients, and we are seeking talented individuals to join our team.
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