User Support Specialist
3 weeks ago
We are seeking a highly skilled User Support Analyst to join our team at Stout. As a key member of our IT department, you will be responsible for providing exceptional support to our employees, ensuring that they have the tools and resources they need to succeed.
Key Responsibilities- Monitor and respond to Help Desk requests in a timely and efficient manner
- Provide technical support and troubleshooting for a range of user-centric equipment, including desktops, laptops, and peripherals
- Collaborate with the CIO, IT Manager, and IT Engineers to develop and implement effective solutions for managing and improving the user experience
- Contribute to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
- Identify, research, and resolve high-level technical problems
- Communicate effectively with management and staff to provide timely and accurate information
- Familiarity with IT concepts, practices, and procedures
- Ability to handle long-term projects from beginning to end
- Ability to follow through on multiple projects simultaneously
- Detail-oriented and team-oriented individual
- Good communication skills and ability to assist the user support team
- Sharp learning temperament and ability to keep abreast of the latest industry developments
- Knowledge of Client Operating Systems, Microsoft Office Suite, Microsoft SharePoint, and other widely used productivity software and tools
- Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking
At Stout, we offer a comprehensive Total Rewards program that includes competitive compensation, benefits, and wellness programs. We are committed to the personal and professional development of our employees, fostering a diverse and inclusive environment, and promoting a culture of inclusion and equitable treatment of all team members.
We strive to recruit, develop, and retain individuals with an array of talents, ideas, and experiences that propel the entrepreneurial spirit and exceptionalism that drive our success.
Professional DevelopmentWe offer ongoing training and learning opportunities, employee resources groups, mentorship programming, and professional designation reimbursement. We believe in timely and proactive performance excellence, ongoing 360 feedback, clear performance expectations at each level, and quarterly check-ins with your manager to ensure you are supported and growing your career.
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