Banking Operations Manager

7 days ago


Calumet City, Illinois, United States First Savings Bank of Hegewisch Full time
Job Summary

We are seeking a highly skilled Assistant Head Teller to join our team at First Savings Bank of Hegewisch. As a key member of our banking operations team, you will be responsible for implementing policies, procedures, and systems to ensure smooth cashiering operations, exceptional customer service, and security procedures.

Key Responsibilities
  • Implement existing policies, procedures, and systems to ensure efficient cashiering operations and customer service.
  • Assist the Head Teller in coordinating, directing, assigning, and evaluating the work of Teller staff.
  • Answer Teller questions, handle complex transactions, and problems, and oversee balancing.
  • Ensure the smooth flow of Teller lines, optimal window coverage, and general training and assisting with supervision of Teller staff.
  • Oversee the provision of a full range of services to existing and prospective customers.
  • Ensure customers are promptly and professionally served.
  • Handle difficult customer situations when needed.
  • Act as a Teller when necessary and actively cross-sell Bank services.
  • Keep the Head Teller and Branch Management informed of area activities.
Organizational Responsibilities

Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to areas of responsibilities.

Identify areas of improvement and offer suggestions to improve efficiency and productivity.

Keep abreast of current changes in technology, processes, and standards within the industry and areas of responsibility.

We offer a competitive salary and benefits package, as well as opportunities for advancement.

First Savings Bank of Hegewisch is an equal opportunity employer and welcomes applications from diverse candidates.



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