Head of Communications, Enterprise Services

17 hours ago

New York, New York, United States Citigroup Full time
About the Team

Citi's Enterprise Services and Public Affairs (ESPA) team is responsible for enhancing and protecting the reputation of Citi, its businesses, and the brand through direct and indirect communication with Citi's various stakeholders, including colleagues. The Corporate Communications team is a key part of ESPA, covering a broad scope of responsibilities, including executive communications, public engagements, corporate reputation programs, and communications supporting our lines of business.

Job Summary

The Head of Communications, Enterprise Services & Public Affairs and Global Legal Affairs & Compliance (ESPA and GLAC) will manage Citi's internal and external communications efforts for the two functions and their leaders' executive visibility. This role will lead a communications strategy that enhances Citi's profile and reputation and reflects its strategic priorities.

Key Responsibilities
  • Lead a communications strategy that enhances Citi's profile and reputation and reflects its strategic priorities
  • Manage and oversee media relations through short-and-long-term strategies to elevate Citi and its relevant executives across financial, business, trade, and consumer media outlets
  • Oversee internal and external corporate communications, including sustainability, real estate, financial inclusion, legal, and other key areas
  • Develop and maintain strong working relationships with key media outlets
  • Manage the development and production of a variety of communications materials, including company messaging and statements, communications plans, press releases, blog posts, FAQs, and other collateral
  • Lead a team of professionals that support key areas of work
  • Develop talent and manage performance of team members to achieve a standard of excellence
  • Work cross-functionally with many teams across Citi, including HR, IR, Legal, Communications, Marketing, Research, and others
Qualifications and Education
  • 15+ years of relevant experience, 5+ years of managerial experience
  • In-depth familiarity with both media relations and internal communications
  • Experience pitching financial, business, technology, and industry publications
  • Subject matter expertise in ESG, Sustainability, and Social Impact is a priority
  • Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders
  • Strong and prolific writing and editing skills
  • Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities
  • Comfortable working in a fast-paced corporate environment with sensitive information
  • Takes initiative, anticipates next steps, and sets high standards in all he/she does
  • Strong relationship management skills and experience working with stakeholders cross-functionally and globally
  • Creative, thoughtful approach to work product and regularly brings forward new ideas
  • Experience managing third-party agency relationships
  • Persuasive when presenting to larger groups or in regular meetings, both internally and externally
  • Exceptional attention to detail
  • Integrity, maturity, dependability, and a positive professional attitude

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