Marketing Representative In House
6 days ago
Hilton Grand Vacations is seeking a highly skilled Marketing Representative In House to join our team. As a key member of our sales and marketing team, you will be responsible for generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
Key Responsibilities- Lead Generation: Conduct pre-arrival calls to owners, renters, and exchangers to confirm appointments and improve show rate.
- Customer Service: Provide exceptional customer service to all guests, projecting a professional company image.
- Tour Management: Complete required paperwork accurately and completely for each tour, and check availability to avoid overbooking.
- Guest Service: Provide location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
- Collateral Distribution: Distribute only HGV-authorized information, collateral, and materials.
- Operational Standards: Maintain location operating standards and carry out all other reasonable requests by management.
- Experience: At least 1 year of experience in customer service and 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer Proficiency: Ability to learn and efficiently operate multiple customer service software applications.
- Communication Skills: Professional verbal, interpersonal, guest relations, and etiquette skills.
- Language Skills: Proficiency in English (speak, read, write).
- Experience: Minimum of 2+ years of experience selling and booking tours, activities, concierge services.
- Industry Experience: 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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