Customer Service Director

5 days ago


Avon, Ohio, United States BJ's Wholesale Club Full time
About Our Company

BJs Wholesale Club is a dynamic membership-based retailer with a strong commitment to excellence. We strive to create a positive and inclusive work environment where our team members can grow and develop their skills.

Job Overview

The Customer Service Director will be responsible for overseeing the customer service operations in the absence of the Front End Manager. This individual will lead a team of frontline team members to deliver exceptional customer experiences and drive membership growth.

Responsibilities
  • Lead a team of frontline team members to deliver exceptional customer experiences.
  • Develop and implement strategies to drive membership growth.
  • Coach and train team members to improve their customer service skills.
  • Monitor and analyze customer feedback to identify areas for improvement.
Requirements
  • Prior leadership experience preferred.
  • Prior customer service experience preferred.
  • Prior management experience preferred.
  • Excellent communication and interpersonal skills.
Benefits
  • Salary range: $17.00 - $20.00 per hour.
  • Weekly paychecks.
  • Free BJ's Inner Circle and Supplemental membership(s).
  • Generous time off programs.
  • Benefit plans for changing needs.


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