Customer Service Ambassador
3 weeks ago
We are seeking a highly skilled and motivated Customer Service Ambassador to join our team at the YMCA of Greater Cleveland. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and creating a positive experience for members.
About the Role:
- Provide top-notch customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process membership payments, enroll new members, and maintain accurate records.
- Work effectively as part of a team to achieve sales targets and promote membership growth.
- Ensure that all member interactions are conducted in a friendly, courteous, and respectful manner.
Key Responsibilities:
- Member Service: Respond to member inquiries, resolve issues, and provide information on programs, services, and promotions.
- Cash Handling: Process membership payments, handle cash transactions, and maintain accurate records.
- Sales and Retention: Work with the team to achieve sales targets, promote membership growth, and retain existing members.
- Communication: Communicate effectively with members, staff, and other stakeholders to ensure seamless operations.
Requirements:
- High school diploma or equivalent required; two years of relevant work experience preferred.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.
- Basic computer skills, including proficiency in Microsoft Office and point-of-sale systems.
- Able to lift up to 50 pounds and stand for long periods.
Benefits:
- A free membership to your local YMCA, including access to fitness facilities and programs.
- A competitive salary of $40,000 - $50,000 per year, depending on experience.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
About Us:
The YMCA of Greater Cleveland is a non-profit organization dedicated to promoting healthy lifestyles, youth development, and community engagement. We offer a dynamic work environment with opportunities for growth and development.
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