Customer Service Professional

19 hours ago


Avon Lake, Ohio, United States PolyOne Full time
Company Overview

Avient Corporation is a world-class sustainable organization built on innovation, collaboration, and employee development. We are committed to providing a supportive and dynamic work environment where our diverse associates can grow and succeed, as well positively impacting our planet and the communities we serve.

Job Summary

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of this function is to provide value-added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions, and complaints. Internally, the CSR interacts, gathers information, and coordinates related activities with sales staff, production planning, logistics, technical services, and external vendors.

Main Responsibilities
  • Provide customer-focused service to assigned accounts.
  • Respond to and manage customer orders from order entry to delivery and invoicing.
  • Understand and communicate the value of our products and services.
  • Understand customers' products, services, business operations, and needs.
  • Communicate effectively over the phone and electronically.

Requirements
  • High School Diploma or GED.
  • Sales & Customer Service - Customer Service experience.

Compensation

We offer a competitive salary of $65,000 - $85,000 per year, based on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

This role is perfect for someone who is passionate about delivering exceptional customer experiences and wants to grow their career in a dynamic and innovative company.

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