Customer Service Representative with Retail Focus
6 days ago
Company Overview:
As a leading federation of AAA clubs in the nation, Auto Club Enterprises is dedicated to delivering legendary service and beneficial products that provide members peace of mind and value. With 14,000 employees across 21 states helping 17 million members, our organization values diversity and inclusivity, creating a team capable of delivering exceptional customer experiences.
Estimated Salary Range: $45,000 - $65,000 per year
Job Description:
We are seeking a skilled Customer Service Representative with a strong retail focus to join our branch network. As a key member of our team, you will thrive in a sales and service environment by cross-selling and upselling products. Your excellent communication skills and ability to work effectively with customers will drive business results and create a positive experience for our members.
Responsibilities:
- Greet all members and customers, determine their needs, and provide exceptional service
- Provide DMV vehicle license, registration, and notary services
- Meet and exceed sales and service goals for multiple AAA products and services
- Prepare and provide TripTik travel routings, marked road maps, tour books, and other travel-related materials
- Issue passport photos
- Accept payments for various products, provide accurate change and receipts, balance, and reconcile cash drawers
- Make hotel and car rental reservations for members and provide travel destination information
Requirements:
To succeed in this role, you must have:
- Experience in retail sales, banking, or similar customer service/sales environments
- A proven ability to exceed assigned sales or service quality goals
- The ability to obtain and maintain a valid notary license
- Experience with Microsoft Office basics
- Ability to work overtime, including Saturdays
- Ability to travel locally when necessary
- A high school diploma or GED
Benefits:
- Extraordinary medical, dental, vision, and life benefits
- 401(k) Savings plan with company match
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services, and more)
About Us:
At Auto Club Enterprises, we are committed to fostering a diverse and inclusive workplace culture. We believe that our employees' unique perspectives and backgrounds are essential to delivering exceptional customer experiences and driving business success.
Apply Today:
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