Data Center Technician II

1 month ago


Sterling Heights, Michigan, United States IES Communications Full time
Job Summary:
The Data Center Technician will support both the Physical and Virtual Infrastructure of the organization and its facilities.

The Data Center Tech will drive data center best practice and relative industry standards into working processes and procedures as/where applicable.


Key Responsibilities:
Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fix
Asset management, auditing and daily work log/ticket tracking
Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
Detailed and thorough documentation and record keeping
Maintain site security protocols, badging requirements and data protection procedures
Ensure all media storage devices (Hard drives, thumb drives, CD/DVD's, etc.) are properly logged, secured and documented to ensure compliance with retention practices
Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools
Coordinate equipment/material receiving, shipping and RMA processing support as/when required
Provide vendor and security escorts as needed
Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
Support standard and emergency operating procedures for data center
Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
Coordinates equipment installation and delivery schedules in accordance with set project plans
On-Call duties as needed

Requirements:
Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
Must promote the company culture and mission to all employees, vendors, clients and business partners
Must be able to act as the company liaison for interface with customer representative(s)
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
Excellent communication and customer relationship skills
Regular attendance is mandatory

Education, Certification, License, and Skill Requirements:
Must possess at least a High School diploma or GED equivalency
Three (3) years minimum of data center experience
Must possess at least two (2) active industry certifications
Must be highly proficient with Microsoft Office (Word, Excel)

Must meet Company minimum driving standards Career Path:
Data Center Supervisor

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