Data Center Technician II
3 weeks ago
Job Summary:
The Data Center Technician will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Data Center Tech will drive data center best practice and relative industry standards into working processes and procedures as/where applicable.
Key Responsibilities:
Directly support and complete all scheduled data center MACs (Moves/Adds/Changes) Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fix
Asset management, auditing and daily work log/ticket tracking
Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
Detailed and thorough documentation and record keeping
Maintain site security protocols, badging requirements and data protection procedures
Ensure all media storage devices (Hard drives, thumb drives, CD/DVD's, etc.) are properly logged, secured and documented to ensure compliance with retention practices
Requirements:
Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
Must promote the company culture and mission to all employees, vendors, clients and business partners
Must be able to act as the company liaison for interface with customer representative(s)
Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
Must be able to travel within the branch territory and/or regional territory as needed
Education, Certification, License, and Skill Requirements:
Must possess at least a High School diploma or GED equivalency
Must possess a minimum of two (2) years of experience in telecommunications or related technical field and demonstrate the ability to supervise others
Must possess and be proficient with the listed tools
Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements
Must know the universal communications color codes
Must meet Company minimum driving standards
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