Director of Implementation Services Lead

4 weeks ago


New York, New York, United States Kaltura Full time
Job Description

Kaltura, a global leader in the video market, is seeking a seasoned professional to lead our Implementation Services team. As the Director of Implementation Services, you will be responsible for overseeing the setup and configuration of our SaaS products, with a focus on Virtual Events. This strategic role demands a strong background in team leadership, project management, and technical implementation.

Key Responsibilities
  • Lead and manage the Implementation Services team, ensuring successful delivery of all projects.
  • Develop and implement strategies to improve implementation processes and client satisfaction.
  • Oversee the setup and configuration tasks of virtual events, video portals, and LMS integrations.
  • Collaborate with cross-functional teams to ensure seamless project execution.
  • Monitor project and task progress, identify potential risks, and implement mitigation strategies.
  • Provide regular updates to senior management on project status, team performance, and client feedback.

Requirements
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Minimum of 4 years of experience in software implementation, with at least 2 years in a leadership role.
  • Strong understanding of SaaS products, virtual events, video portals, and LMS integrations.
  • Proven project management skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications
  • Experience using SalesForce, AirTable, and Jira.
  • Experience with Video streaming.
  • Background in virtual events within a professional services organization.

What We Offer
  1. Hybrid, flexible work environment.
  2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits.
  3. FSA and 401K with company match.
  4. Mobile plan and home internet reimbursement.
  5. Personal and professional development programs.


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