Director of Intensive Services Unit
3 weeks ago
Center for Alternative is seeking a highly organized and detail-oriented Director of Intensive Services Unit to oversee and manage the daily operations across multiple program sites. The Director will play a multifaceted and pivotal role in overseeing the development, implementation, and management of the ISU Team to ensure program effectiveness.
The Director will provide guidance, support, and supervision to address any challenges or issues that may arise. The ISU Team promotes proactive, sustained engagement in the community as a catalyst to individual transformation by bridging participants to community partners and resources eager to support our participants in realizing their greatest potential.
The Director will oversee Intensive Services Unit Team Leaders, each managing 10-12 multidisciplinary staff who directly deliver pretrial supervision and case management services to Pretrial Services participants within the community. The Director will identify, analyze, and offer strategic solutions to challenges affecting pretrial service delivery that are driven by historical and current data trends.
The Director will drive a performance culture rooted in trauma-informed and evidence-based pretrial services to respond to high-risk participants, substance use, youth and young adults, older adults, unemployed participants, people with mental illness, homeless participants, LGBTQI participants, and women.
The Director will promote participant satisfaction with services ensuring the environment is welcoming, staff are engaging, and pretrial release services promote the opportunity to mitigate risks and address client needs.
The Director will help to establish the strategic blueprint for field-based supervision and voluntary case management as well as connections to community-based services.
The Director will plan and implement continuous quality improvement processes that utilize effective performance management metrics and utilize program data to inform planning and execution of Manhattan pretrial operations.
The Director will develop team leaders to successfully manage staff and reach full management and leadership capacity.
The Director will attract, develop, coach, and retain high-performance teams, empowering them to elevate their competence, impact, and performance.
The Director will lead fieldwork-based staff using a performance management and development process that encourages employee contributions and includes goal setting, feedback, and professional development.
The Director will coordinate with community-based organizations delivering services to participants ensuring their familiarity with court operations, pretrial supervision, and court appearance standards.
The Director will work collaboratively with leadership and staff in various departments across Center for Alternative to address challenges and to create operational solutions and standards for participant services and court-based advocacy and communication.
The Director will work with the Clinical Director to develop training curriculum and policy as well as procedure materials to support new and existing staff with onboarding and continuous training and professional development.
The Director will facilitate and sustain a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities, and other unique qualities in the court-based teams and across Center for Alternative.
The Director will support the management of the department's budget working with pretrial services leadership and partnering with fiscal to forecast and reconcile the Manhattan Pretrial Services budget; recommend timelines and resources needed to achieve program goals.
The Director will lead and work on special workgroups and committees to promote Center for Alternative's mission and strategic priorities.
The Director may require extended working hours, evenings, or weekend coverage on a needed basis.
Requirements:
- Licensed Clinical Social Worker (LCSW) required.
- 3+ years of demonstrated progressive experience supervising managers.
- Commitment to serve participants with criminal legal system involvement at high risk for criminal recidivism.
- Strong interpersonal skills and emotional intelligence.
- Highly developed management, analytical, and motivational skills.
- Excellent written, oral, presentation, and facilitation skills.
- Track record of delivering sustained quality work product.
- Ability to work effectively with diverse team.
- Ability to remain highly organized in the fast-paced, busy environment of pretrial services.
Preferred Skills:
- Proficient in using computers and computer databases, preferably Salesforce.
Benefits:
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days
- 12 Paid Holidays per year.
- Retirement 403(b) Competitive matching up to 6%.
- Employee Referral Program
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