IT Service Management Director
4 weeks ago
The City of New York is seeking a highly skilled IT Service Management Director to lead the development and implementation of IT service management frameworks, policies, and procedures. The successful candidate will be responsible for ensuring the effective and efficient delivery of IT services, improving customer experience, and driving continual service improvement initiatives.
Key Responsibilities:- Develop, implement, and maintain the overall IT service management framework within the organization.
- Define IT service management policies, processes, and procedures based on industry best practices and organizational requirements.
- Ensure that IT service management practices comply with relevant standards and regulations.
- Drive the delivery of 24x7x365 systems availability and performance through effective IT service management processes, executive communications, and return-to-service activities.
- Proactively monitor and direct vendor service delivery per stated service level agreements.
- Perform gap analysis to highlight breaches of service level targets, investigating reasons and recommending actions to prevent their recurrence.
- Perform reviews of release, change, incident, and problem data for trends and recurrence of issues, identifying opportunities to reduce the frequency and eliminate service-impacting events.
- Define and direct the technical processes for the resolution of complex system problems.
- Communicate and coordinate with IT operations and support teams on problem management activities for long-term problem resolutions.
- A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field.
- Four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology, and/or domain.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.
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IT Service Management Director
4 weeks ago
New York, New York, United States City of New York Full timeJob DescriptionThe City of New York is seeking a highly skilled IT Service Management Director to join their team. The successful candidate will be responsible for overseeing the development, implementation, and maintenance of the IT Service Management framework within the organization. This will involve defining IT Service Management policies, processes,...
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