Service Delivery Associate

1 week ago


High Point, North Carolina, United States Valet Living Full time
About the Role

We are seeking a skilled Operations Service Coordinator to join our team at Valet Living. This role offers an excellent opportunity to work in a dynamic and innovative environment, where you will have the chance to contribute to our mission of providing outstanding service to our clients.

In this role, you will be responsible for monitoring completed work at client locations, conducting thorough inspections, and communicating with properties regarding job details. You will also have the opportunity to support process improvements by providing recommendations to streamline service processes.

Compensation

The estimated salary range for this position is $21.00 - $23.50 per hour, based on various factors such as location, level of experience, and skill set.

Responsibilities
  • Responsible for working with 20-40 properties at a time to ensure delivered services comply with customer requirements and expectations
  • Perform daily visits to work locations to verify job status
  • Communicate with and follow-up with properties regarding job details to ensure client satisfaction
  • Keep detailed records of site visits to ensure consistency and accountability
  • Support process improvements by providing recommendations to streamline service processes in ways that heighten quality standards and ensure consistency
Requirements
  • High school diploma or GED equivalent required; Quality Assurance Technical Certificate preferred
  • Bilingual (English / Spanish) required
  • Strong assessment, data collection and analytics skills
  • Strong problem-solving skills, needs to be an adept problem-solver, skilled at proposing and implementing solutions to process and service issues
  • Effective communication skills, both verbal and written
  • Strong attention to detail, organization skills and ability to multi-task
Benefits
  • Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.
  • Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.
  • Paid Time Off: Up to 15 days of PTO per year. Plus take advantage of 10 paid holidays, one floating holiday and one dedicated volunteer day to make an impact.
  • Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.
  • Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.


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