Customer Service Associate

3 days ago


High Point, North Carolina, United States City of High Point, NC Full time

**Job Overview:**

We are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various channels.

**Responsibilities:

  • Deliver excellent customer service via phone, email, or chat
  • Resolve customer complaints in a professional and timely manner
  • Analyze customer payment histories and balances to create appropriate payment arrangements
  • Process payments for utility accounts and miscellaneous transactions

**Requirements:**

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Strong communication and problem-solving skills

**Benefits:**

  • Competitive salary range: $37,541.92 - $48,200.00 per year
  • Medical, dental, and vision insurance
  • Generous paid time off policy


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