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IT Systems Specialist

2 months ago

Midland, Texas, United States PermiaCare Full time
Job Number: 61

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: ADM

Salary: $33.65 per hour. Sign on bonus may be available.

Shift: M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change.

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY:

The Systems Administrator is responsible for overseeing the extensive infrastructure of both on-site and remote system assets. This role guarantees operational efficiency (maintenance, configuration, and optimal uptime) for both workstations and servers. The Systems Administrator investigates emerging technologies to ensure the organization adopts best practices, cybersecurity measures, and automation solutions.

This position operates autonomously, with limited supervision, reporting significant activities through regular meetings.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS:

Education Required: Minimum of 2 years of formal computer education. 4 years of relevant job experience may substitute for educational requirements.

Experience Required: At least 2 years of experience with server hardware, software, networking, and Microsoft365/Office 365.

Certifications and Licenses Required:
  • Must possess a valid Texas Driver's license, auto liability insurance, and a driving record acceptable to PermiaCare's insurance standards.
  • Must successfully pass criminal history and background checks as well as pre-employment drug screening.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Analyze system logs to identify potential issues with computer systems/servers as necessary.
  • Document system configurations as required.
  • Apply operating system updates, patches, and configuration changes. Responsible for performance tuning, uptime, and troubleshooting issues and downtime. Document and report to the supervisor a reconciled list of machines and their updated status monthly.
  • Install, configure, and maintain software on servers, including anti-virus, mobile connectivity, and encryption. Repair and maintain servers, migrate servers, and distribute relevant documentation to IS Share while communicating its location.
  • Ensure system security and track all suspected cybersecurity breaches in the Tracking Logs spreadsheet daily.
  • Configure and troubleshoot Zoom Rooms and other cloud-based solutions.
  • Create and manage the agency's internal user accounts and cloud-based email, One Drives, and SharePoint accounts.
  • Support clinical staff in entering documentation and troubleshooting any issues encountered with the EHR as needed.
  • Provide backup for batching records when the Data Coordinator is unavailable.
  • Offer user support as backup in Microsoft Office, Microsoft Windows, email, and networking issues.
  • Monitor the performance of computer systems, networks, and applications.
  • Troubleshoot hardware and software issues.
  • Install and configure operating systems, applications, and network equipment.
  • Perform system upgrades and patches.
  • Conduct system backups and disaster recovery operations.
  • Develop and maintain system documentation.
  • Monitor system security and apply necessary security patches.
  • Optimize system performance and resources.
  • Create and manage user accounts and permissions.
  • Respond to user requests for technical assistance.
  • Maintain hardware inventory records.
  • Ensure confidentiality of sensitive records and treatment information, client files, and protected health information in compliance with HIPAA and established procedures.
  • Maintain regular and reliable physical on-site attendance. Consistent attendance, dependability, and promptness are required for the scheduled workday to ensure the completeness of program processes.
  • Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
  • Adhere to the Code of Conduct and Standards of Behavior policy requirements.
  • Establish and maintain effective working relationships with individuals served and their families, supervisors, co-workers, and visitors by demonstrating cooperative and respectful behavior at all times.
  • Communicate regularly with the supervisor.
  • Process mail/email in a timely manner.
  • Answer phone calls, collect messages, and respond to requests accurately and promptly.
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
  • Perform all work functions and interactions using a trauma-informed approach.
  • Exhibit professionalism when representing PermiaCare and the program in the community.
  • Ensure compliance with legal requirements and company policies and procedures.
  • Maintain a valid and current driver's license, auto insurance, acceptable driving record, and reliable transportation at all times. Driving may be required for this position.
  • Complete all assigned training prior to due dates.
  • Other duties as assigned.
MARGINAL DUTIES AND RESPONSIBILITIES:
  • Fill in for other IT staff as needed.
  • Support clinical staff in entering documentation and troubleshooting any issues encountered with the EHR as needed.
  • Provide backup for batching records when the Data Coordinator is unavailable.
  • Offer user support as backup in Microsoft Office, Microsoft Windows, email, and networking issues.
  • Provide translation, if applicable.
  • Participate in team meetings or staffings.
  • Engage in community activities and/or attend community meetings as needed.
  • Participate in workgroups and committees as assigned.
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:
  • Knowledge of Windows Desktop and server operating systems installation and usage.
  • Basic knowledge of Power Shell Scripting for use with Microsoft Server Management.
  • Knowledge of network installation and management.
  • Knowledge of Windows Server administration.
  • Ability to solve PC hardware and software problems with minimal support from IS management.
  • Ability to conduct data research and produce accurate results with minimal supervision.
  • Familiarity with security best practices and system auditing procedures.
  • Experience with cloud computing services, such as Amazon Web Services and Microsoft Azure.
  • Knowledge of server virtualization technologies, such as VMware and Hyper-V.
  • Ability to troubleshoot hardware, software, and network issues.
  • Knowledge of HIPAA and ability to protect confidentiality.
  • Effective multi-tasking skills.
  • Good organizational skills.
  • Welcoming, positive behavior.
  • Ability to express oneself clearly and effectively, both orally and in writing.
  • Effective time management skills.
  • Exceptional customer service skills, including a positive attitude.
  • Cultural sensitivity.
  • Dependable attendance and punctuality.
  • Knowledge of trauma-informed theories, principles, and practices.
  • Flexibility and adaptability to different work environments.
  • Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
  • Reading and comprehension skills.
  • Reasoning and analytical skills.
  • Ability to coordinate with various inter-agency personnel.
  • Ability to fulfill PMAB and CPR/First Aid requirements.
  • Ability to work independently.
  • Good interpersonal skills, including the ability to build rapport with individuals and co-workers.
  • Ability to display comfort in interacting with individuals from diverse cultural, ethnic, and economic backgrounds and with social service, healthcare, educational, and criminal justice organizations, as needed.
  • Ability to acquire and utilize new skills as required by the job.
  • Ability to work cooperatively and productively with supervisors, individuals, co-workers, and groups at all levels, contributing to a spirit of teamwork.
  • Ability to maintain highly confidential information.
  • Ability to remain calm in stressful situations.
  • Ability to plan and schedule work and implement directives without constant supervision.
  • Model professionalism through appropriate dress, language, ethics, and work habits.
  • Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.
PHYSICAL REQUIREMENTS:

Abilities Required:
  • Light lifting, under 15 lbs
  • Light carrying, under 15 lbs
  • Walking
  • Standing
  • Sitting
  • Operating mechanical equipment
  • Operating office equipment
  • Operating motor vehicle
  • Ability to see
  • Identify colors
  • Hearing (with aid)
  • Ability to write
  • Ability to count
  • Ability to read
  • Ability to tell time
Other (specify): driving required. May require some travel after hours and overnight.