Audio-Visual Systems Specialist

2 weeks ago


Midland, Texas, United States Ford Audio-Video Systems Full time
Job SummaryAt Ford Audio-Video Systems, we are seeking a highly skilled On-Site Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing prompt and efficient technical support to our customers for commercial A/V systems. Your expertise in videoconferencing systems, troubleshooting, and technical support will be essential in ensuring our customers receive exceptional service. If you have a passion for AV technology and excellent communication skills, we encourage you to apply for this exciting opportunity.Key Responsibilities
  • Provide technical support to customers for commercial A/V systems, including videoconferencing systems.
  • Handle and respond to inbound phone calls, email inquiries, and escalations.
  • Participate in onsite technical troubleshooting and follow up on open issues with escalation groups.
  • Participate in prescribed training curricula to stay up-to-date with the latest AV technology.
Requirements
  • Technical degree or technical customer support work experience.
  • Self-starter capable of working independently and with team members.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Punctual and polished in a corporate setting.
  • Efficient troubleshooting skills.
  • Basic PC skills in Microsoft Office and Excel.
Why Ford Audio-Video Systems?We are a leading audiovisual solutions integrator with over 50 years of experience. We offer a competitive compensation package, benefits, and perks for our team members, including ongoing industry training, PTO, and major holidays. Our team is dedicated to excellence in all aspects of our work and brand, and we strive to provide exceptional service to our customers.

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