Customer Success Director

4 days ago


Fresno, California, United States FieldClock Full time

**Job Overview:**

FieldClock, a fast-growing AgTech start-up, seeks a highly skilled Customer Success Manager to lead from the trenches and craft customer success strategies. The ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships.

**Key Responsibilities:

  • Become proficient with our tech stack, especially HubSpot.
  • Take ownership of becoming a Product Expert.
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
  • Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.

**Requirements:

  • Must live in California with the ability to travel within the state.
  • Three to five years of experience in communications, marketing, sales, account management, or customer success.
  • Strong skills in verbal and written communications, strategic planning, and project management.
  • Analytical and process-oriented mindset.
  • Ability to work effectively across multiple departments in a deadline-driven environment.

**Salary:** $80,000 - $100,000 per year.



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