Customer Service Team Lead

4 weeks ago


Doral, Florida, United States Gemaire Distributors, LLC Full time

Job Summary

The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution.

Key Responsibilities

Provide exceptional customer service and support to internal and external customers

Collaborate with the Sales team to resolve customer issues and concerns

Communicate effectively with customers and internal stakeholders to ensure timely resolution of issues

Develop and maintain strong relationships with customers to drive sales growth and customer loyalty

Requirements

Prior customer service supervisory or lead experience required

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience

Customer service experience, preferably in a call center environment

Strong problem-solving skills and ability to multi-task

Proficient in MS Office applications (Word, Excel, Outlook)

Bilingual Spanish preferred



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