Customer Service Team Lead
4 weeks ago
Job Summary
The Lead Customer Service Representative is responsible for providing support to the Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution.
Key Responsibilities
Provide exceptional customer service and support to internal and external customers
Collaborate with the Sales team to resolve customer issues and concerns
Communicate effectively with customers and internal stakeholders to ensure timely resolution of issues
Develop and maintain strong relationships with customers to drive sales growth and customer loyalty
Requirements
Prior customer service supervisory or lead experience required
High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
Customer service experience, preferably in a call center environment
Strong problem-solving skills and ability to multi-task
Proficient in MS Office applications (Word, Excel, Outlook)
Bilingual Spanish preferred
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