Help Desk Field Technician

1 week ago

Dearborn, Michigan, United States Edw. C. Levy Full time
Job Title: Help Desk Field Technician

We are seeking a highly skilled and experienced Help Desk Field Technician to join our team at Edw. C. Levy Group of Companies. As a Help Desk Field Technician, you will be responsible for providing technical support and maintenance of end-user hardware and software, as well as providing a high degree of customer service and professionalism within a team environment.

Responsibilities:
  • Oversee the daily performance of computer systems
  • Answer user inquiries regarding software or hardware operation to resolve problems
  • Configure and deploy hardware and software for employees
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Provide limited user training
  • Explain simple and complex procedures or topics (verbally or in writing) to non-technical personnel
  • Maintain clear and concise details of work performed on a daily basis in the Helpdesk software
  • Maintain consistent communication with customers and stakeholders
  • Provide on-going, up-to-date project status to supervisor/manager
  • Other duties as directed by supervisor
Requirements:
  • 1 to 2 years previous experience in computer operations, system administration, customer service, call center, or another related area
  • Solid understanding of installing and configuring various software packages (in-house and third-party packages) - in particular, the Microsoft Office suites, Windows, iOS, etc.
  • Solid understanding of installing and configuring hardware (memory, hard drives, motherboards, printers, etc.)
  • Familiarity with configuring network clients and protocols and local and networked printers
  • Solid understanding of the installation, commands, configurations, and utilities of Windows 10 & Windows 11
  • Ability to work independently
  • Possesses strong inter-personal, communication, and phone skills to communicate effectively with all levels
  • A self-starter with good organizational and time management skills
  • Ability to lift up to 50 pounds
  • Familiarity with Microsoft Intune MDM
  • Familiarity with troubleshooting iOS devices
  • Familiarity with CLI/PowerShell
  • Familiarity with Remote Desktop Protocol or similar remote access software and its configuration
  • Familiarity with network administration (mapping network drives, working with print queues, creation/modification of user accounts/profiles, IPX/SPX, TCP/IP, etc.)
  • Familiarity with Citrix and/or Terminal Service client software and its configuration
  • Familiarity with the Oracle Suite of applications and its configuration
  • Familiarity with Command Alkon scale software and its configuration
  • Familiarity with Bid2Win bidding software and its configuration
  • Familiarity with Libra E.I.S. client and its configuration
  • Familiarity with GotoAssist Service Desk application administration and its configuration
  • Familiarity with Windows deployment tools
  • A+ certification
What We Offer:
  • Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability
  • Tuition Reimbursement for qualified skilled trade programs
  • Student Loan Repayment Program
  • Employee Referral Program

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

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