IT Support Services Technician

2 weeks ago


Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled IT Support Services Technician to join our team at Percepta. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities
  • Provide tier 1 and 2 technical support to customers via phone, email, and ticketing systems
  • Troubleshoot and resolve customer issues in a timely and effective manner
  • Log and track all service desk requests, ensuring accurate and up-to-date records
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Associate's degree or equivalent work experience in the IT field
  • CompTIA A and CompTIA Network certifications preferred
  • Minimum 4 years of experience in a help desk or desktop hardware and software environment
  • Excellent problem-solving and communication skills
  • Ability to work well under pressure and meet deadlines
What We Offer
  • Competitive hourly rate of $25.72 per hour
  • 5% AIP (Annual Incentive Plan)
  • Health, dental, vision, and life insurance
  • Flexible spending account and health savings account
  • 401(k) with company match
  • Vacation, sick time, and paid holidays
  • Tuition reimbursement
  • Employee assistance program
  • Employee discount program
  • Training and development programs
  • Employee rewards program
About Percepta

Percepta is a leading contact center solutions provider, delivering exceptional customer experiences to our clients worldwide. Our values of culture, teamwork, respect, proactivity, career growth, diversity, and competitive compensation drive our success and make us a great place to work.



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