Client Services Analyst

2 weeks ago


Memphis, Tennessee, United States First Horizon Bank Full time
About the Role

We are seeking a highly skilled Client Services Analyst to join our team at First Horizon Bank. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources they need to succeed.

Key Responsibilities
  • Provide first and second-level technical support for desktop systems and applications, including assistance with file access, password resets, and security issues.
  • Assist with troubleshooting and resolving technical issues related to network connectivity, internet access, and printer functionality.
  • Collaborate with other IT teams to ensure seamless integration and support for various applications and systems.
  • Participate in IT projects, equipment moves, and changes, as well as application rollouts and security-focused initiatives.
  • Conduct training sessions for employees on various technical topics and applications.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • At least two years of experience in IT, with a proven track record of client-level problem resolution and customer support.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with all levels of personnel.
  • Strong team player with a commitment to customer service and a willingness to learn and adapt to new technologies.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with a 6% company match.
  • Tuition reimbursement and a mentorship program.
  • A dynamic and supportive work environment with opportunities for growth and professional development.


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