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Client Services Representative

2 months ago

Memphis, Tennessee, United States Memphis Grizzlies Full time
About the Role

The Memphis Grizzlies are seeking a highly skilled Account Manager, Client Relations to join our team. As a key member of our Client Services department, you will be responsible for building and maintaining strong relationships with our MVP season ticket holders.

Key Responsibilities
  • Retention and Revenue Growth: Meet and exceed all yearly renewal, revenue, and fan satisfaction goals for assigned account base.
  • Customer Service: Provide world-class customer service to our MVP season ticket holders, responding to and resolving all customer complaints, requests, and inquiries in a timely and professional manner.
  • Relationship Building: Build strong relationships with assigned account base through proactive communication, including seat visits, emails, and other communication channels.
  • Account Management: Understand, at individual levels, the changing needs, demographics, and wants of assigned account base, and develop customized programs, events, and benefits to drive loyalty within our season ticket holder base.
  • Reporting and Analysis: Provide regular reporting information on renewal intent, ticket usage, and other service-related initiatives to support business decisions.
Requirements
  • Education: Bachelor's degree in Sales, Marketing, or a related field.
  • Experience: A minimum of two years of customer service and account management experience, accompanied by a strong commitment to proven sales results and customer service.
  • Skills: Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization.
What We Offer

The Memphis Grizzlies offer a competitive salary, robust benefits package, and a range of perks, including industry-leading health coverage, short and long-term disability, team member and dependent life insurance, and more.