Insurance Client Support Specialist

4 days ago


Elgin, Illinois, United States Chantal -Farmers Insurance Agency Full time
Role Summary
This is a unique opportunity to join a dynamic team at Chantal -Farmers Insurance Agency as a Customer Service Representative. As the first point of contact for many of our clients, you will be instrumental in shaping their experience with our organization. With a strong focus on customer satisfaction and retention, we seek a skilled professional who can deliver high-quality service while continuously improving processes and procedures.

Responsibilities
The successful candidate will be responsible for:
  • Responding to client inquiries in a timely and professional manner
  • Maintaining accurate records of client interactions and policy changes
  • Developing and implementing strategies to increase customer loyalty and retention
  • Collaborating with colleagues to identify areas for improvement and implement changes
  • Providing feedback and suggestions to management on how to enhance the client experience


What We Offer
In addition to a competitive salary, we provide a comprehensive benefits package, including an annual base salary plus commission and bonus opportunities, hands-on training, career growth opportunities, and a supportive team environment. We also prioritize employee development, offering continuous learning and growth opportunities to help you reach your full potential.

About Us
At Chantal -Farmers Insurance Agency, we value our employees and recognize that they are the key to our success. We foster a culture of respect, teamwork, and open communication, where every voice is heard and valued. If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, please apply today

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