Customer Service Representative

1 week ago


North Fayette Twp, United States Infina Health Full time

We are seeking Transportation Dispatchers to join our team at Infina Health

As a key member of our operations team, you will play a vital role in ensuring the smooth and efficient management of our transportation services. Your primary responsibilities will include receiving and dispatching orders, prioritizing calls, and utilizing various communication tools to coordinate with field units.

In this dynamic and fast-paced environment, you will have the opportunity to develop your problem-solving skills, multitask with ease, and work collaboratively with our team to achieve our goals.

Key Responsibilities:

  • Receive and dispatch orders for transportation services
  • Prioritize calls and communicate effectively with field units
  • Utilize radio, phone, or computer to send crews to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles, and requirements
  • Enter data into our computer system and maintain records of calls and activities

Requirements:

  • Proven experience as a dispatcher or relevant position
  • Fast typing with experience in data entry
  • Knowledge of procedures and guidelines for emergency situations
  • Proficient in English and Spanish (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgment and critical thinking
  • High school diploma

Compensation: $4,006.65 - $4,807.98 per hour



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