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Customer Service Representative

4 months ago

North Wales, United States HYUNDAI L&C USA Full time

Position Type: Full-time

Title: Customer Service Representative

Location: Atlanta, GA

Job Category: Customer Service

About Us: Hyundai L&C USA is a leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.

Job Summary:

The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc.

Your Key Responsibilities will be:

Process customer quotes, orders and credit memos

Monitor service levels of orders and meet the service commitments to customers

Perform accounts receivable and payable functions as it relates to customer orders and payments

Perform timely posting of invoice transactions

Solve customer issues related to orders, quotes, quality, delivery, errors, etc.

Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays

Perform analysis in SAP B1 as requested by the Operations Manager, or the sales/promotion force

Other duties as assigned

Qualifications/Certifications:

GED or HS Diploma

College, Business degree or Design Degree is preferred

Intermediate Microsoft Office skills

Prefer SAP B1 knowledge - 1 years experience preferred, not required

What do you need to be successful in the role?

2-3 years in admin or customer service role

Stone or Construction experience preferred

Excellent customer service

Ability to multitask and work in extremely fast paced environment

This Company is an Equal Opportunity Employer.