IT Security Analyst
3 weeks ago
We are seeking a highly skilled IT Security Analyst to join our team at SR International. As an IT Security Analyst, you will be responsible for providing technical assistance in the areas of desktop, help desk, security, unified communications, business solutions, application support and development, server, storage and backup, network, and GIS.
Key Responsibilities:
- Provide technical assistance in the areas of desktop, help desk, security, unified communications, business solutions, application support and development, server, storage and backup, network, and GIS.
- Perform problem analysis, diagnostics, and troubleshooting in support of designated applications and infrastructure platforms.
- Communicate and translate technical information, training, and instructions to ensure understanding across diverse audiences.
- Develop and maintain basic and intermediate level automated system batch processes and jobs.
- Apply and document patches in application development and production environments.
- Develop test scripts.
- Perform technical research of intermediate level processes, procedures, and solutions.
- Review, proof, and modify documentation, including validating documentation prepared by subordinate technical staff.
- Run reports and develop reports of basic and intermediate complexity.
- Provide customer service support, including answering calls, determining the scope of a customer's problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation.
- Install and support hardware and/or software and implement, maintain, and/or monitor operating systems and their related subsystems.
Requirements:
- Associate's Degree in Computer Science or a related field and 6 months of experience in the technical support area.
- OR a Bachelor's Degree in Computer Science or a related field.
Working Conditions:
- Work in a shift that includes working nights, weekends, and holidays, and may be required to work overtime on short notice.
- Participate in team on-call support, 24 hours a day, 7 days a week.
Why Join Our Team:
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.
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