Customer Service Representative
3 weeks ago
At Susquehanna Community Bank, we're seeking a dedicated Customer Service Representative to join our team. As a key member of our front-line staff, you'll be responsible for providing exceptional customer service and processing personal and commercial transactions with accuracy and efficiency.
- Process customer transactions, including receiving checks and cash for deposits, processing mortgage and consumer loan payments, and counting and packaging coins and currency.
- Promote and explain other services the Bank provides, such as deposit products, customer convenience services, and consumer and mortgage loans.
- Prepare and maintain various reports and records, relating to currency transactions and BSA reports.
Requirements:
- Proficient communication skills, including in-person, over the phone, and via email.
- Ability to multi-task and problem-solve.
- Strong attention to detail.
- Proficient math and computer skills.
- Six months of cash handling and/or customer service experience (preferred).
We're an Equal Opportunity Employer and a proud member of the FDIC and Equal Housing Lender.
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Customer Experience and Marketing Professional
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