Part Time Skip The Shop Dispatcher

4 weeks ago


Cincinnati, Ohio, United States Tire Discounters Full time
Job Summary:

As a Part Time Skip The Shop Dispatcher at Tire Discounters, you will play a critical role in ensuring the smooth operation of our delivery routes. Your primary responsibility will be to develop and maintain contact with drivers throughout the day, collaborating with management to modify daily routes as needed to accommodate customer requirements. You will also serve as a communication liaison through our two-way dispatching system, answering incoming phone calls from drivers on the road and cultivating strong relationships with drivers and customers to reduce stress caused by last-minute schedule changes. Additionally, you will monitor sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries. You will be responsible for ensuring the continuous implementation and enforcement of Tire Discounters' policies and procedures, building and maintaining a team effort consistent with the company's goals, and assisting and performing other duties of absent employees as necessary. You will also be a strong mentor and lead by example, protecting company assets, cash, inventory, equipment, systems, and documents, adhering to state, local, and federal laws, and maintaining a drug-free workplace. You will also adhere to policies for work orders and invoices.

Requirements:

Previous dispatcher work experience is preferred, but not required. You must be able to work a flexible schedule that includes occasional evenings and Saturdays. You should have a minimum of 2 years of previous customer service and/or sales experience, with strong telephone, verbal, and written communication skills. You should also be able to work under pressure and handle multiple tasks at one time.

KPIs:

Service Valet Outpost car count growth through effective routing, Service Valet Outpost customer service ratings through effective routing, and car count of Service Valet Center and supported retail stores through effective routing.

Education and Work Experience:

A high school diploma or higher is required, as well as a minimum age requirement of 18 years. You must also have a valid In-state motor vehicle license and be able to work Saturdays.

Physical Demands:

Sitting for long periods of time, minimal walking or standing throughout the day, talking, typing, and texting continually throughout the day.

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