Housekeeping Supervisor

6 days ago


SaintAubinsurGaillon, Normandie, United States Hampton Inn & Suites Full time
Job Title: Housekeeping Supervisor - Operations Manager

Job Summary:

The Housekeeping Supervisor - Operations Manager is responsible for overseeing the daily operations of the Housekeeping department at Hampton Inn & Suites. This role requires a strong leader who can motivate and direct a team of housekeeping staff to ensure the highest level of cleanliness and guest satisfaction.

Key Responsibilities:
  • Operations Management: Assist the Housekeeping Manager in managing the daily activities of the Housekeeping department, including cleaning of guest rooms, public areas, and meeting rooms.
  • Team Leadership: Provide daily cleaning assignments to room attendants, manage staffing fluctuations, and identify staffing needs.
  • Guest Relations: Monitor guest service scores and guest comments, and address any issues immediately to ensure a positive guest experience.
  • Financial Management: Monitor and control payroll on a daily basis, achieve budgeted labor costs, and participate in monthly linen and guest supplies inventories.
  • Training and Development: Ensure that all team members have been properly trained and are consistently following service standards and procedures.
  • Compliance: Ensure that the department is in compliance with legal, safety, operations, labor, and brand product and service standards.
Requirements:
  • Experience: At least 1 year of housekeeping supervisory experience in a similar size property.
  • Leadership Skills: Proven track record of motivating team members to meet and/or exceed goals and to provide the highest quality of service to guests.
  • Business Acumen: Strong understanding of budgeting, P&L analysis, inventory controls, and efficient productivity.
  • Communication Skills: Ability to communicate effectively with all property team members and respond in a timely manner to department heads' requests and concerns.
  • Flexibility: Willingness to work flexible hours, including weekends, holidays, and late nights.

What We Offer:

Hampton Inn & Suites offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Language: English (en-US)



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