Bank Teller
6 days ago
Job Summary:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at M&T Bank. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine customer problems in a timely manner.
Key Responsibilities:
- Provide exceptional customer service to branch customers, responding to their needs and resolving issues in a timely and professional manner.
- Process a variety of financial transactions, including deposits, withdrawals, and transfers, in an accurate and efficient manner.
- Actively engage with customers to understand their needs and deliver solutions that meet their expectations.
- Participate in lobby management, meeting and greeting customers, and proactively addressing their immediate needs.
- Accurately balance and process customer transactions, following Bank Policy and procedures.
- Take ownership of escalated account services issues, working with internal teams to resolve customer complaints and concerns.
- Complete branch-related operational activities, including cash ordering, vault management, and ATM maintenance.
- Process customer/account maintenance, including account openings, closings, and updates.
- Adhere to applicable compliance and operational risk controls, ensuring that all activities are conducted in accordance with Company and regulatory standards.
- Promote a culture of diversity and inclusion, reflecting the values and brand of M&T Bank.
Requirements:
- High school diploma or equivalent (GED) and a minimum of 6 months customer service experience, including data entry and/or cash handling experience.
- Proven verbal communication skills, with the ability to effectively interact with customers and internal teams.
- Proven interpersonal skills, with the ability to work collaboratively in a fast-paced environment.
- Proven ability to demonstrate exceptional customer service, with a focus on meeting customer needs and exceeding expectations.
- Well-organized, with strong time management and prioritization skills.
- Proficient with internet user-level technology, with the ability to learn and adapt to new systems and processes.
Preferred Qualifications:
- Bilingual based on branch needs.
Physical Requirements:
- Ability to stand for long periods of time.
- Prolonged use of hands and fingers.
- Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
- Ability to read fine print.
- Ability to interact with customers in an open face-to-face work environment.
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