Teller

5 months ago

Lancaster, United States M&T Bank Full time

Overview:

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities:

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.

Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
 

Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.

Accurately balance and process customer transactions efficiently following Bank Policy.

Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
 

Transition identified sales opportunity and provide introduction to appropriate banking partner.
 

Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).

Process customer/account maintenance accurately.
 

Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

Scope of Responsibilities:

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities:

Not Applicable

Education and Experience Required:

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills

Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized

Proven time management skills

Proven prioritization skills
Proficient with internet user-level technology

Education and Experience Preferred:

Bilingual based on branch needs

Physical Requirements:

Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Lancaster, Pennsylvania, United States of America

  • Teller

    1 month ago

    Lancaster, Pennsylvania, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Teller to join our team at M&T Bank. As a Teller, you will be responsible for providing exceptional service to our customers, processing financial transactions, and maintaining a high level of accuracy and efficiency.Key ResponsibilitiesProvide exceptional customer service to branch customers,...

  • Teller Backup Customer Service Representative

    2 weeks ago

    Lancaster, United States Woodsville Guaranty Savings Bank Full time

    Job DescriptionJob DescriptionTeller Backup Customer Service RepresentativeIn-Person position located at the Lancaster Branch.Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area. Currently, we are looking for a full time Teller/Backup CSR at our Lancaster...

  • Teller Backup Customer Service Representative

    6 days ago

    Lancaster, United States Disability Solutions Full time

    Teller Backup Customer Service RepresentativeIn-Person position located at the Lancaster Branch. Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area. Currently, we are looking for a full time Teller/Backup CSR at our Lancaster Branch.Teller/CSR Responsibilities:Process...

  • Teller Position in Consumer, Small

    4 weeks ago

    Lancaster, Pennsylvania, United States Wells Fargo Full time

    About Wells FargoWe believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. At Wells Fargo, we offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being.About this RoleWe are seeking a Teller in our Consumer, Small &...

  • Client Service Specialist

    2 weeks ago

    Lancaster, United States Woodsville Guaranty Savings Bank Full time

    Teller Backup Customer Service Representative In-Person position located at the Lancaster Branch. Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area. Currently, we are looking for a full time Teller/Backup CSR at our Lancaster Branch. Teller/CSR Responsibilities...

  • Customer Relations Specialist

    2 weeks ago

    Lancaster, United States Woodsville Guaranty Savings Bank Full time

    Teller Backup Customer Service Representative In-Person position located at the Lancaster Branch. Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area. Currently, we are looking for a full time Teller/Backup CSR at our Lancaster Branch. Teller/CSR Responsibilities...

  • Help Desk Specialist

    2 weeks ago

    Lancaster, United States Woodsville Guaranty Savings Bank Full time

    Teller Backup Customer Service Representative In-Person position located at the Lancaster Branch. Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area. Currently, we are looking for a full time Teller/Backup CSR at our Lancaster Branch. Teller/CSR Responsibilities : ...

  • Banking Associate

    4 weeks ago

    Lancaster, Pennsylvania, United States BankTalent HQ Full time

    Job DescriptionAt BankTalent HQ, we are seeking a highly skilled and motivated Part-Time Teller to join our team at our Quartz Hill, CA branch. As a Part-Time Teller, you will be responsible for providing top-notch customer service to our clients and customers, processing debit and credit transactions, and identifying and addressing clients' needs.Key...

  • Cash Processor

    5 months ago

    Lancaster, United States Brinks Full time

    The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here. Job...

  • Client Solutions Specialist

    3 weeks ago

    Lancaster, Pennsylvania, United States LINKBANK Full time

    Job Summary:This role is responsible for delivering exceptional client experiences in our solution centers. The Client Solutions Administrator I will achieve this by efficiently and accurately processing transactions, while providing personalized solutions to meet client needs.Key Responsibilities:Embody the LINK corporate values of LIVE, INTEGRITY, NURTURE,...

  • Client Solutions Administrator I

    3 weeks ago

    Lancaster, United States LINKBANK Full time

    Job DescriptionJob DescriptionDescription:General Responsibilities / Job Summary:This employee would create a differentiating experience for all visitors to the solution centers. Responsible for achieving solution center goals through efficient and accurate transaction processing, while providing needs-based client solutions. Essential...