Member Service Representative

1 day ago


Raleigh, North Carolina, United States Navy Federal Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional customer service to our members, ensuring their financial needs are met, and promoting our products and services.

Key Responsibilities
  • Analyze and resolve member account and loan discrepancies
  • Assist members with loan and credit card applications
  • Counsel members on Navy Federal's products and services
  • Ensure accurate handling of cash and negotiable instruments
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening and communication skills
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high-production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
Preferred Qualifications
  • Experience in member/customer service, preferably in a call center, retail banking, or financial institution
  • Experience working in a credit union environment
What We Offer

Navy Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and value diversity in the workplace.



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