Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Receptionist to join our team at Tustin Toyota. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing exceptional customer service.
Key Responsibilities
- Answer all incoming calls in a timely and professional manner, routing calls to the appropriate employee or department as needed.
- Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
- Coordinate questions and issues with the appropriate department personnel.
- Address customer concerns and issues or escalate them as needed.
- Assist with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, and ordering supplies.
- Maintain confidentiality of company and customer information at all times.
- Perform other duties as assigned.
Requirements
- No experience required, but a plus if you have previous retail and/or customer service experience.
- Automotive dealership experience a plus.
- Service or hospitality industries experience a plus.
- Previous retail and/or customer service experience.
- Friendly with high energy and the willingness to go above and beyond.
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
- Must conduct oneself in a professional manner.
- Basic computer and Microsoft Office skills.
- Strive to respect and facilitate teamwork within all departments.
- Professional appearance and work ethic.
- Must be a team player with a strong sense of commitment to the customer and team members.
- Bilingual (Spanish) a plus.
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