Fitness Center Associate

2 weeks ago


Irving, Texas, United States Planet Fitness - Excel Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness - Excel Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience in our club.

Key Responsibilities
  • Greeting and Assistance: Greet members and guests as they enter and exit the club, providing assistance with any questions or concerns they may have.
  • Membership Support: Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys while upholding club policies.
  • Phone and Email Support: Answer phones in a friendly manner and assist callers with their inquiries, providing timely and accurate information.
  • Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Prospective Member Calls and Tours: Perform prospective member calls and tours, assessing their membership needs and providing personalized support.
  • Retail Transactions: Execute retail transactions with accuracy and drive sales goals, ensuring a seamless and enjoyable experience for our members.
  • Cleaning and Sanitizing: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, ensuring a clean and safe environment for our members.
  • Facility Maintenance: Promptly address maintenance and facility concerns, such as broken equipment or leaky faucets, to ensure a smooth and enjoyable experience for our members.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. If you are a team player who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.


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