Data Center Operations Specialist

5 days ago


Irving, Texas, United States Atos Full time
Data Center Operations Hardware Hosting Support

We are seeking a skilled professional to join our team as a Data Center Operations Hardware Hosting Support specialist. As a key member of our data center operations team, you will be responsible for providing top-notch service to our clients in Irving, TX.

Key Responsibilities:
  • Mentor and train hardware services team members to ensure they have the necessary skills to perform their duties effectively.
  • Manage vendors and develop and adhere to best practices in the data center.
  • Provide technical assistance during internal and customer calls, ensuring that issues are resolved efficiently and effectively.
  • Develop hardware installation plans in the data center, ensuring that they are implemented correctly and on time.
  • Participate in new business opportunities and investigate and implement new hardware technologies to improve our services.
  • Manage hardware inventory and coordinate with vendors to ensure that we have the necessary equipment to meet our clients' needs.
  • Analyze trends to identify areas for continuous improvement and implement changes to improve our services.
  • Maintain and audit the CMDB to ensure that it is accurate and up-to-date.
  • Support hardware installation and troubleshooting, ensuring that our clients receive the best possible service.
Requirements:
  • Availability to work 12-hour shifts, including days and nights.
  • High School Diploma or equivalent.
Preferred Qualifications:
  • Associate degree in IT and 2 years of experience.
Desirable Certifications:
  • CCNA and/or A+.
Skills:
  • Leadership, communication, and time management skills.
  • Ability to work under pressure and as part of a team.
  • Able to lift up to 40 lbs.
Rewards and Benefits:
  • Wellbeing programs and work-life balance.
  • Opportunities for professional growth and career advancement.
  • Remote and hybrid working possibilities.
  • Benefits platform.
  • Continuous learning programs and online courses.
  • Possibility to participate in charity and eco initiatives.


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