Client Experience Specialist
2 weeks ago
**Job Summary:**
We are seeking a highly skilled Client Banking Services Professional to join our team at Charles Schwab. As a key member of our client experience team, you will play a critical role in delivering exceptional customer service to our clients.
This is a phone-based role requiring the use of multiple computer applications and dual monitors. You will field 40-60 inbound calls every day, providing subject matter expertise on various banking products and services, including deposit accounts, online account management, bill pay, money movement, mobile banking, and debit cards.
**Responsibilities:**
- Deliver outstanding customer service to clients via phone
- Provide subject matter expertise on banking products and services
- Field 40-60 inbound calls per day
**Requirements:**
- Minimum 1 year of work experience
- Ability to multi-task and use multiple computing applications simultaneously
- Strong active listening skills and ability to engage in open-ended dialogue
**Benefits:**
- Competitive salary: $55,000 - $65,000 per year
- Paid time off for vacation, volunteering, and sabbatical
- Tuition reimbursement
- Health, dental, and vision insurance
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