Client Experience Specialist

2 weeks ago


Marquand, Missouri, United States Charles Schwab Full time

**Job Summary:**

We are seeking a highly skilled Client Banking Services Professional to join our team at Charles Schwab. As a key member of our client experience team, you will play a critical role in delivering exceptional customer service to our clients.

This is a phone-based role requiring the use of multiple computer applications and dual monitors. You will field 40-60 inbound calls every day, providing subject matter expertise on various banking products and services, including deposit accounts, online account management, bill pay, money movement, mobile banking, and debit cards.

**Responsibilities:**

  • Deliver outstanding customer service to clients via phone
  • Provide subject matter expertise on banking products and services
  • Field 40-60 inbound calls per day

**Requirements:**

  • Minimum 1 year of work experience
  • Ability to multi-task and use multiple computing applications simultaneously
  • Strong active listening skills and ability to engage in open-ended dialogue

**Benefits:**

  • Competitive salary: $55,000 - $65,000 per year
  • Paid time off for vacation, volunteering, and sabbatical
  • Tuition reimbursement
  • Health, dental, and vision insurance


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