Senior Agile Product Owner
1 month ago
USAA is a mission-driven organization that facilitates the financial security of millions of U.S. military members and their families. Our core values of honesty, integrity, loyalty, and service guide everything we do, from how we treat our members to how we treat each other.
The OpportunityWe are seeking a Senior Agile Product Owner to join our Financial Crimes Group. As a key member of our team, you will work directly with the Bank Agile team to prioritize work, drive business outcomes, and ensure the voice of the customer is strongly represented. You will be accountable for making decisions, prioritizing the Bank Agile team backlog, and driving business outcomes in service to our Business strategy.
The ideal candidate will have a data-driven approach to decision making, including strategic priorities and funding allocation. You will set product/value stream direction and ensure it is aligned with key stakeholders across the organization. Establishing a Bank Agile team culture rooted in transparency and learning, you will seek opportunities for testing and learning, continuous Bank Agile team/process improvement, and quality.
This role requires a flexible work environment, with the individual expected to be in the office 4 days per week. The preferred location for this position is Charlotte, NC, but it can also be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.
Key Responsibilities- Communicate and drive the vision and strategy effectively to key stakeholders and Bank Agile team members, ensuring delivery of quality product and member experience solutions.
- Work closely with the Team-of-Teams Lead to clarify and drive alignment on the business strategy, goals, and objectives, translating this understanding into a clear vision for the Bank Agile team.
- Partner with the Team-of-Teams Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.
- Anticipate and solve complex issues using a data-driven approach to decision making, including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success.
- Act as the 'voice of the end-user', proactively seeking customer feedback to learn and better understand their needs and requirements.
- Own the Bank Agile team backlog, including grooming, prioritization, and refinement.
- Responsible for maintaining a groomed backlog of user stories, working with the Agile Bank Agile team to estimate story size and complexity.
- Optimize the flow of value through the multi-Bank Agile team Agile environment, progressing towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.
- Begins to take a strategic view and think proactively about the right way to meet objectives.
- Acts in service of the Bank Agile team's needs and goals, offering feedback on work-in-progress, clarifying requirements, anticipating and removing roadblocks or impediments that may prevent the Bank Agile team from progressing on objectives.
- Looks for opportunities for continuous Bank Agile team and process improvement, making recommendations to leadership.
- May lead functional Bank Agile teams or projects with moderate resource requirements, risk, and/or complexity.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6+ years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
- Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).
- Advanced experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
- Advanced knowledge and demonstrated use of Process Engineering methodologies.
- Working knowledge of applicable banking, regulatory, compliance policies including applicable laws, rules, and regulations.
- Communicates difficult concepts and negotiates with others to adopt a different point of view.
- Experience with financial crimes and/or AML.
- Experience working with applications deployed on AWS (Amazon Web Services) or other Cloud service.
- Experience documenting complex, technology-dependent current state processes and mapping how to achieve a specified target state.
- US military experience through military service or a military spouse/domestic partner.
USAA offers a competitive compensation package, including a salary range of $99,160 - $189,530, based on experience and market data. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Our benefits package includes comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. For more details on our outstanding benefits, please visit our benefits page.
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